Which of the following is an example of a lean tool used in process improvement?Įxplanation: A Kaizen event is a lean tool used in process improvement to identify and eliminate waste.ġ3. Which of the following is a key component of Six Sigma deployment?Įxplanation: Six Sigma deployment involves engagement and involvement from all levels of an organization, including executive leadership, middle management, and front-line employees.ġ2. Which of the following is an example of a mistake-proofing technique?Įxplanation: Poka-yoke is a mistake-proofing technique that aims to prevent errors from occurring in a process.ġ1. Which of the following is a common cause of variation in a process?Įxplanation: Common causes of variation are inherent to a process and can be addressed through process improvement efforts.ġ0. It improves quality by reducing variationĮxplanation: Statistical process control is a Six Sigma tool used to improve quality by reducing variation in a process.ĩ. It improves employee morale by increasing job securityĪnswer: A. It increases revenue by improving customer satisfactionĭ. It reduces costs by increasing efficiencyĬ. It improves quality by reducing variationī. What is the primary benefit of using statistical process control (SPC)?Ī. Which of the following is an example of a non-value-added activity?Įxplanation: Repairing a defective product is a non-value-added activity because it does not add value for the customer.Ĩ. Which of the following is a common goal of a Six Sigma project?Įxplanation: A Six Sigma project can have a variety of goals, including reducing cycle time, improving customer service, increasing revenue, and more.ħ. Which of the following is a statistical measure of variation in a process?Įxplanation: Standard deviation is a statistical measure of the variation in a process.Ħ. Which of the following is an example of a Six Sigma tool used in the Analyze phase?Įxplanation: The Pareto chart is a Six Sigma tool used in the Analyze phase to identify the most common causes of defects.ĥ. What is the primary goal of the Six Sigma methodology?Įxplanation: The primary goal of Six Sigma is to reduce defects and improve quality.Ĥ. Which of the following is not a phase of the Six Sigma DMAIC process?Įxplanation: The DMAIC process consists of five phases: Define, Measure, Analyze, Improve, and Control.ģ. A process improvement methodologyĮxplanation: Six Sigma is a data-driven process improvement methodology that focuses on reducing variation and improving quality.Ģ. Considering this issue, the Six Sigma aim of removing non-value added activities to improve the delivery of services is attainable for Blockbuster Video shops as well as Redbox.Answer: B. Just like Redbox accelerated the downfall of Blockbuster, kiosk operators are lost market position to services that provide ease or convenience, price, as well as choice with immediate watching across many platforms. Six Sigma may be challenging to implement since many components of quality of service are determined by the perception of clients.įor example, the basic cause driving Redbox’s decline is that users are rapidly consuming media on online companies such as Amazon, YouTube, iTunes, Facebook, Comcast, as well as other pay-tv services instead of DVD. Nonetheless, despite this issue, each step should be taken to achieve Six Sigma in both productions as well as corporate environments. Despite all attempts, somebody might consider the clerk courteous. One place where Six Sigma may be challenging is that several parts of quality of service, including clerical civility, are reliant on client opinion. Six Sigma goals may also be applied to services. This is not an exception, and it is feasible for DVD kiosks as well as Blockbuster shops. Each plan as well as goal setting, whether in the manufacturing or service sectors, must seek to achieve six sigma. In my perspective, the six sigma aim may be implemented in stores as well as a kiosk. The impression of purchasers, as well as clients, influences the quality of service characteristics.
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